Frequently Asked Questions
Everything you need to know about shopping at Universal Store.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure the perfect fit, as sizing can vary between different brands.
Do you offer international shipping?
Yes, Universal Store ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Afterpay and Klarna.
Are your products ethically sourced?
We are committed to sustainability and ethical fashion. We partner with suppliers who adhere to fair labor practices and prioritize eco-friendly materials whenever possible.