Returns & Exchanges
At Universal Store, we want you to love your fit, which is why we offer a 30-day return window for all unwashed and unworn items with original tags attached. Whether the size isn't right or you've changed your mind, our streamlined process ensures a hassle-free experience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place your items in their original packaging, ensuring all labels and tags remain intact to qualify for a full refund.
Label and Ship
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized postage location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing